SHIPPING AND RETURNS

Shipping

All our packages are shipped with a track and trace service. Your tracking number is included in the email confirming that your order has been shipped. 

For full information on all our shipping rates by country please see below:

Delivery times 

The delivery time is 1-3 working days. The delivery term depends on the country where you live. You will receive a track & trace code after your order is shipped.  

• Please note that DHL does not deliver packages on Sundays.

• Please note that during holidays, such as Easter, King's Day and Christmas, delivery may take longer as no post is delivered on these days.

Shipping costs

The shipment costs are calculated at checkout. Please be aware that you can only order products if you live in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

THE NETHERLANDS:

EU

Zone 1 includes Belgium, Germany

Zone 2 includes France (North), Luxemburg

Zone 3 includes Austria, Denmark, France (South), Great Britain, Italy (North), Liechtenstein, Sweden (South)

Zone 4 includes Canary Islands, Finland, Ireland, Italy (South), Luxembourg, Portugal, Spain, Sweden (North), Vatican City

Zone 5 includes Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia 

Order tracking

We track every order. All our packages are shipped with a track and trace service. Your tracking number is included in the email confirming that your order has been shipped. 

If you have any issue with your tracking information, email us at info@dfns.com and we will be happy to help.

Never accept a package that shows signs of damage

You should never accept a package that shows signs of damage. In the unlikely event that the shipping company wants to deliver a damaged package to you, decline the package and send an email to info@dfns.com to inform us of the situation within 1 business day of accepting the package.

In the unlikely event that you accepted a package that did not seem damaged on the outside and the product inside is damaged, do not handle the package any further and send an email to info@dfns.com with images of the damaged product and the original packaging within 1 business days of accepting the package. We will then contact the shipping company to notify them of the situation.

Delivery options

We only offer Home Delivery: with this option you can have your order delivered at home.

Customs

Although it is unlikely, customs officials are authorized to open packages for inspection. As this is out of our hands, please understand that we cannot accept responsibility for any orders delayed by foreign customs. Additionally, custom duties, which are not included in our product or shipping charges, may or may not be imposed by customs officials in your country. Our customers tell us that fees are consistently not collected on small parcels. Contact customs officials in your country for more information on how your order will be handled by them. 

No delivery

It is possible that your package has been delayed by our carrier DHL. We advise you to check the track & trace code first. This code indicates the status of the delivery. If this is not clear, please contact our customer service: info@dfns.com.

Missing items

It may happen that something went wrong during the processing of your order. With a quality check before shipping we try to prevent this. If so, we ask you to contact our customer service info@dfns.com. They will handle your message as soon as possible and together with you will find a suitable solution.

Important information

• You'll receive an order confirmation email after purchase
• Orders are dispatched Monday - Friday.

RETURNS

How can I return a product?