Most solutions are a quick spray, scrub, or pour away from peak performance. Find step-by-step guides on each product page and in-depth tutorials on our Care Tips page.
Questions on specific product lines? We’ve got you. Scroll down.
Not all sneakers are destined to live the same life. One application should protect your trusty everyday beaters for about a month, whereas if you use it on the special ones you only crack out on the weekend, we’re talking much longer protection. In general, reapply as you see fit, but rest easy knowing they’re safe for the foreseeable.
Absolutely. Our Protector has been tested on a vast range of materials—from canvas, leather and flyknit, to rubber, suede and nubuck. Make sure to follow the instructions when applying and, if you want to be extra cautious, carry out a spot test first. (Seeing the water slide right off under the tap never gets old.)
Microfiber is great for picking up stains and cleaning sensitive surfaces, but we know it isn’t the perfect solution. We are looking into sourcing a more sustainable alternative that works just as well, and when we do, you’ll hear us shouting about it!
Fortunately, our microfiber cloth can last for a very long time, and keeps its shape due to its reinforced edges, so you won’t need to buy a new one any time soon. Just don’t wash it more than you need to and when you do, avoid using bleach or fabric softener. To further minimize its environmental impact, you can invest in a microfiber-catching laundry bag that reduces fiber shedding and filters the fibers that do shed.
Because we all explore different paths, the care you need depends on how often you use your gear, and what it goes through. You can trust your own judgement, but for reference:
We’re here to take care of your gear, not change or damage it. We’ve rigorously tested our solutions to ensure they preserve both appearance and functionality. Follow the directions, check material compatibility, and your gear will maintain its peak condition.
Quite the contrary. Proper care with our solutions can revive waterproof qualities that are weakened over time, and add an extra layer of protection that improves water resistance and breathability.
Yes, and they smell amazing. We’re making your gear care ritual a full sensory experience.
Our formulations are non-toxic, water-based and solvent-free.
Unlike traditional aerosols, our alu-air© technology eliminates VOCs and harmful chemicals. Better for your skin, lungs, and performance. Learn more about our commitment to sustainable innovation.
Our solutions are non-toxic, water-based and solvent-free. They’re designed to preserve your footwear and apparel while taking care of your health and the environment.
Our solutions are crafted in a Cradle to Cradle Certified® facility, and our packaging is produced in an NSF-certified factory. Everything's manufactured in Europe.
alu-air© is the world’s first aluminum air-powered device, designed to tackle plastic waste and carbon emissions.
Emitting pure product at high pressure without harmful propellants, it cuts CO2 emissions by 79% compared to traditional aerosols. The can is made from 95% recycled aluminum, using 90% less energy to produce than new materials. No plastic labels, no internal plastic coating – just a smart, efficient design that’s easy to recycle.
Want to know more? Contact us through the alu-air© website.
Our products are designed to go the distance with you. A large bottle of Refresher treats approximately 25 pieces, while a large bottle of Protector shields about nine pairs of shoes.
The alu-air© bottle can be simply recycled with your general plastic waste.
For specific recycling instructions, please check your local guidelines to ensure proper disposal.
Please be aware that you can only order products if you live in any of these countries:
The shipping costs are calculated at checkout, but you can find an estimated price here.
Your order will typically arrive within 1-5 working days, depending on your country of delivery. We aim to ship all orders within 1 business day, but final delivery timing depends on our carrier partner. You can find estimated delivery times for your country here.
You'll receive a confirmation email after ordering and another email after your order is shipped with a track & trace code that indicates the status of the delivery.
If you have any issue with your tracking information, email us at info@dfns.com and we will be happy to help.
Unfortunately, that’s not possible. If there’s a mistake in your shipping address, email us at info@dfns.com so we can handle it before your order is shipped.
Yes, you can make a return request within 14 days after the day your order was delivered. Just follow these steps:
DFNS B.V.
James Wattlaan 7
5151 DP Drunen
The Netherlands
Please note we only offer refunds if the product packaging is unopened and in a resellable condition, and the product is unused. We reserve the right to reject any return request that does not comply with these requirements.
Please note that all return shipping costs are the customer’s responsibility. For any additional information, please email info@dfns.com.
Unfortunately, that’s not possible. We suggest you return your current order and place a new one.
Found a damaged product inside an undamaged package?
We will contact the shipping company and work with you to resolve the situation promptly.
For any other issues, please email info@dfns.com.
We usually sound out the letters, but whatever rolls off the tongue works fine.
The name 'DFNS' plays on the age old sporting mantra of 'Offense sells tickets. Defense wins championships.'
Of course. We work with many partners around the world to sell our products in store. Check out our store locator page to find where we’re near you.
We care about what you think as much as we care for your gear, so that’s a lovely question.
You can share your experience and get rewarded:
Applying DFNS CARE solutions to your outdoor gear benefits both your performance and the environment. The North Face is committed to making sustainably sourced high-quality gear more accessible and available, and to providing opportunities to dispose of it responsibly. DFNS takes these efforts full-circle, giving you the opportunity to maintain your gear properly, and look after the planet in the process.
The longer you can stay warm, fresh and dry in the great outdoors, the further you can push yourself, even in adverse conditions. Environmentally speaking, prolonging the life of your gear means replacing it less frequently, while protecting and refreshing it means less washing machine and dryer use. When washing is necessary, our solutions are designed with the planet in mind. Modern exploration should treat the environment and gear with the respect they deserve. We want you to explore like there is a tomorrow, and empower you to do just that.
Tech & Down Wash cleans your kit, protects its material, and, if your gear is waterproof to begin with, will rid the surface of any dirt or oil that is reducing the effectiveness of the original Durable Water Repellent layer. The Water & Stain Repellent Inwash adds a long-lasting liquid repellent layer that is safe for specialised garments, without affecting breathability.
Yes – the Tech & Down Wash can be applied in the same wash as the Water & Stain Repellent Inwash. Make sure you follow the instructions on how to apply them together for best results. Our wash solutions should not be used in combination with conventional laundry products.
